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Support

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Activity overview

Latest activity by Support
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    Support created an article,

    Soft vs Hard Bounces: Reasons and Fixes

    When an email is not delivered to the intended recipient(s), it’s most commonly known as a ‘bounce’. When an email bounces, the receiving email server sends a notification, known as Non-Delivery Re...

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    Support created an article,

    Why has my account been suspended (disabled)?

    In order to maintain a safe environment for our users as well as prevent any damage to our servers and our reputation amongst Email Service Providers, we may suspend /disable accounts which violat...

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    Support created an article,

    How to set up your VAT number? What’s your VAT country code?

    When setting up your profile details you’re required to set up your business’s VAT registration number known in some countries as a Goods and Services Tax (GST) or simply Sales Tax. For UK and I...

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    Support created an article,

    Getting Started - How to add an alternative sender email address?

    Your alternative 'from addresses' can be found under Profile > Change Email - section Alternative Email Addresses -  If you don't have any alternative sender email addresses listed here you ...

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    Support created an article,

    How to copy and/or delete a block in the Drag and Drop Editor?

    Sometimes copying a block is way easier - especially if you’ve already formatted it - than adding a new one and going over all the font size, colour, alignment and spacing changes again. Other time...

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    Support created an article,

    Getting started - Adding contacts: Upload data from file

    The best (and fastest) way to add data is by uploading it from a file. Your data really should include additional fields such as FirstName, LastName, Company, Telephone, for instance, you need to c...

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    Support created an article,

    Getting started - Adding contacts: Upload data manually - Cut and Paste

    Sometimes manually uploading your data is best when you only have a few contacts to upload (if you would prefer to upload via a database see here) Your data really should include additional fields ...

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    Support created an article,

    What is Segmentation

    What is Segmentation? Data Segmentation is a quick and easy solution to identify and focus on existing and prospective customers. The aim of the game is to split these contacts into smaller ultra t...

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    Support commented,

    Official comment

    Hi Chris, thank you for your post. You can download reporting data for each separate reporting segment (i.e. emails sent, unique opens, clicks, etc.). Our developers are working on adding a downlo...

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    Support commented,

    Official comment

    Hiya there Harriet, thank you for your feedback. No, you can’t, if one of your recipients has unsubscribed they don’t want to hear from you anymore, so sending them an email after they’ve just aske...